1. Preparation before telephone interview communication

猎头顾问在通过电话与企业或者候选人沟通之前，需要做好一系列的准备。

Before communicating with companies or candidates over the phone, headhunting consultants need to make a series of preparations.

要调整好自己的心态，克服自己的恐惧心理以及做好被拒绝的心理准备。然后要对候选人的简历进行阅读，了解候选人的个人基本信息、学历信息、工作经历、项目经历等是否完整，工作经历是否有断档，发展是否是“朝上的”。其次，还要对招聘的企业信息进行熟悉，比如行业信息、企业性质、发展动态、企业文化以及招聘的职位信息：包括部门架构、汇报情况、团队配合等等。

Firstly, it is necessary to adjust one's mindset, overcome one's fear, and be prepared for rejection. Then, you need to read the candidate's resume to understand whether their personal basic information, educational background, work experience, project experience, etc. are complete, whether there are any gaps in work experience, and whether their development is "upward". Secondly, it is necessary to familiarize oneself with the information of the recruitment company, such as industry information, company nature, development trends, corporate culture, and job information for recruitment, including department structure, reporting situation, team cooperation, etc.

2、电话面试的一般话术及问题

2. General Techniques and Questions for Telephone Interviews\

拨通电话之后，确认对方姓名，确认对方时间是否方便，之后做自我（个人+公司）介绍。

After dialing the phone, first confirm the other party's name, confirm if the other party's time is convenient, and then introduce oneself (personal+company).

面试过程中，需要对候选人做初步的电话面试，面试的一般问题一般而言包括：职业发展规划、发展地点、在职时间断档问题、跳槽原因等。

During the interview process, it is necessary to conduct a preliminary phone interview with the candidate. Generally speaking, the interview questions include: career development plan, development location, gap in employment time, reasons for job hopping, etc.

针对不通职业可以问一些针对强的问题，比如完成业绩情况、带领团队人数、熟悉的渠道、接触的客户、成功的案例、负责过的项目、接触的专案等等

For different professions, you can ask some targeted questions, such as completion performance, number of team leaders, familiar channels, clients contacted, successful cases, responsible projects, projects contacted, etc

在与候选人的电话交流过程中，就对方回答中的问题进行追问。其中还要注意以下细节。

During the phone conversation with the candidate, follow up on the questions answered by the other party. Please also pay attention to the following details.

深入挖掘候选人的求职动机

Dig deeper into the candidate's job search motivation

询问候选人是否有疑问需要了解并进行解答

Ask and greet the candidate if there are any questions that need to be understood and answered

告知候选人大概的招聘流程，询问候选人方便的时间段

Inform candidates of the general recruitment process and inquire about a convenient time frame for selecting candidates

给予候选人适当的建议和意见

Provide appropriate suggestions and opinions to candidates

3、电话面试中常见的问题

3. Common Questions in Telephone Interviews

一定要跟对方互动，提引导性的问题，倾听候选人的回答，适当给予回应。

Be sure to interact with the other party, ask guiding questions, listen to the candidate's answers, and provide appropriate responses.

碰到滔滔不绝的候选人，要学会适当打断，不要让他掌握节奏。

When encountering a candidate who is constantly talking, learn to interrupt appropriately and not let him grasp the rhythm.

电话面试不仅仅是确认信息及工作经历，面试时间不宜太短，一般需要30分钟及以上，才能较为充分了解候选人的情况。

Telephone interviews are not just about confirming information and work experience, and the interview time should not be too short. It usually takes 30 minutes or more to fully understand the candidate's situation.

感谢您的阅读，此文的文章来源：济南猎头公司更多的内容和问题请点 http://www.shandonglietou.com我们会继续努力的为您提供服务，感谢您的支持！

Thank you for reading. The source of this article is Jinan Headhunting Company. For more information and questions, please click http://www.shandonglietou.com We will continue to work hard to provide you with services. Thank you for your support!